Here’s an Ascender client success story. We invite you to read about their journey, learn about the challenges faced and see what we at Ascender helped them achieve.
This client provides worldwide real estate services and investment solutions. They decided they wanted to outsource their payroll processes for Asia Pacific offices, who collectively have a total headcount of 2,000 people. These offices spanned across 5 countries, including:
As a result of their business growth, they found themselves in a situation where they needed a more robust and automated payroll solution. All of the APAC countries were managing their own payroll in-house, which gave each country the choice to use varied payroll applications. The only office which did not follow this approach was Korea, who were already outsourcing their payroll processing. Based on Ascender’s strong APAC presence and a confident customer testimonial from a mutual client, the task of MCPO strategy and implementation was entrusted to Ascender.
The challenges the client faced included:
If the client didn’t address these challenges they could be exposed for being non-compliant which:
The client needed an integrated HCM solution to combine their five countries’ payroll. They wanted a single platform, with a single set of reporting capabilities. They were also looking for a system that provided a level of employee self- service, which enabled employees to view their own payslips.
The client was already using Oracle’s PeopleSoft HCM. With this HCM already existing, they needed a solution that would integrate their payroll back into PeopleSoft for finance and revenue accounting reporting purposes.
Ascender worked with the client to determine the right solution that aligned with their overall business strategy.
Towards the end of 2016 the client will have Ascender’s enterprise Middleware integration solution - Ascender Connect – incorporated into their payroll strategy. Until that solution is live, Ascender has developed an interim integration that plugs into the client’s existing HCM platforms. The integration enables the seamless and fully automated transfer of payroll data into PeopleSoft and then the transfer of PeopleSoft data to the local payroll teams’ systems.
Ascender took a country by country approach to roll out the client’s regional payroll strategy. Within 2 months of winning the project, Ascender completed end to end implementation in the first country of the roll out.
During the implementation the client acquired a separate organisation, whose payroll was being processed by another provider. With the acquisition came a headcount of 3,000 employees, whose presence is in countries the client already operates in. Some of these countries include Philippines, Malaysia and Thailand.
Based on the great work Ascender had completed up to this point, the client decided to align all of their payroll processing for existing and acquired workforce.
The client was given a Project Management team who oversaw and executed the project, including identifying, monitoring and mitigating project risks. As a result of the Ascender team’s wealth of regional and industry experience, Ascender understood the variable compensation complexity as well as the local payroll regulations and ensured the client met all compliance standards. As the project was executed over phases, business interruption was limited.
It was a complete and successful implementation which provided an integrated solution to Corporate HR, single MSA and single SLA across the entire region post acquisition which gives the client improved governance and total visibility of their data and fully aligned compliance standards across the region.
The big wins included:
Ascender set up the client’s payroll to be fully integrated with PeopleSoft. This was particularly important as they needed their payroll data to be accessible via PeopleSoft for financial reporting. This provided them one source of the truth and a more streamlined manner to access data.