The Australian workforce has become more diverse, largely due to people working longer – often beyond the retirement age of 65. For the first time in history, we are witnessing up to four generations employed under one roof. Keeping every one of them happy is vital to HR professionals today.
Technology has fast become a key tool for driving efficiencies across HR – on the one hand improving the productivity of HR professionals, on the other increasing retention through staff engagement. It is therefore vital that HR has the right tools in place to manage and involve its people. HR leaders may think this is covered with HR portals and the like, but it’s important that the available HR systems are leveraged to their potential and having a positive impact on their career paths.
Employees should be at the very core of business decisions, including technology adoption. To successfully improve the employee experience, it’s important to consider the following employee requirements:
When you want something, you want it now. We are all guilty of this, especially when it comes to accessing important information like payslips. More often than not, employees cite limited functionality, lack of usability, absence of integration and unnecessary complexity as reasons for not fully embracing their current internal HR systems.
It’s important that HR technologies empower employees with self-service style management of their benefits, pay and personal information whilst also promoting engagement. A system of this nature reduces the administrative burden on HR teams and fosters a more seamless employee experience.
Every HR manager knows that all employees like to be rewarded and recognised for their hard work. A high level of engagement boosts loyalty and performance. HR professionals should leverage technology as an opportunity to create and embed corporate culture into everyday activities. In addition, HR platforms present new ways for employees to interact and engage with the business, which in turn increases motivation.
An HR system must therefore promote engagement through the sharing of achievements and other activities (i.e. social/ team events). The HR system should be easy to use and come naturally to staff in order to ensure engagement.
It’s not only about keeping employees happy, HR systems must make life easier for HR professionals. Throughout an employee’s lifecycle – from recruitment and onboarding, to continued management and promotion – HR systems need to support HR teams with fast and easy access to an employee’s work history.
To help HR teams retain talent and gain a competitive advantage over other market players, technology must be simple to use and should integrate with other business areas (i.e. Payroll). The goal for HR technology is to reduce the time spent by HR on admin tasks so that they can focus their efforts on impacting business decisions and improving the employee experience.
Optimising HR technology allows HR professionals to take stock, think about what they have and more importantly what they need. When describing the ideal HR system, employees rate real-time updates, accessibility, ease of use and having one system for all HR tasks as integral to their uptake of a given system.
Organisations cannot forget the ultimate goal – which is to make life easier for their employees. HR professionals need to ensure they have their bases covered in order to take a more strategic role in the business and exert influence at the boardroom level.