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Payroll Process | Customer Success Story | Mitsui-Soko

Mitsui-Soko

Overview

Empowered Payroll Connecting Lives to Provide Value Beyond Logistics

The Mitsui-Soko Group has been around since 1909, offering logistics services for their customers across the world. For some people, logistics is just another requisite cost in their business, but Mitsui-Soko strives to bring more value into logistics by constantly striving for improvement and innovation. As they moved things in different industries whether by air, sea, or land, they have also steadily expanded across the world.

Established in 1988, Mitsui-Soko International Pte Ltd – Singapore specialises in Document Management including supplying, pick-up and transport of cartons, filing, and disposal of files.

Prior to Ascender, Mitsui-Soko Singapore had no payroll software – everything was done manually, including leave management. This proved to be a challenge because employees located at their warehouses would have to fill out a manual form to submit their leaves to the person-in-charge, who will then submit it to their HR. The data was kept in spreadsheets, and employees would have to call HR as well in case they need to know their leave balances. With 3 people doing HR and 148 employees, manual submission, processing, and answering inquiries definitely took a lot of their time.

  • Better end-user experience with the elimination of punch cards
  • Less manual calcualtion for HR staff when factoring leaves in the employee’s pay
  • Empowered employees since they are now able to file and check their leave balances and get responses immediately as they submit

While there are still employees in warehouses who are not able to access the employee self-service system because they do not have access to a computer or not as computer literate, having the ESS payroll system in place has increased operational efficiency by 40%.

While there are still employees in warehouses who are not able to access the employee self-service system because they do not have access to a computer or not as computer literate, having the ESS payroll system in place has increased operational efficiency by 40%. The support of their Ascender account manager was also very valuable in achieving their goals. With the lessened manual work, Mitsui-Soko’s HR team will be able to concentrate on future projects, such as their compensation plans and further empowering their employees to provide value beyond logistics.



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