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Value Consultant

Permanent Human Resources

The Role  

Ascender is a leading payroll and HCM (Human Capital Management) systems and service provider in the APJ region.  We are growing within our sector and planning future growth as we integrate into the global Ceridian organisation.  

As an Ascender Pay Value Consultant, you'll report to our Head of Customer Success.  The key focus of this role is to educate our clients on our software and services identifying opportunities and recognizing these by turning them into tangible and actionable activities to deliver a beneficial outcome for the customer. It is essential you have Ascender Pay experience and knowledge possess Payroll, HCM Software expertise.  

 

Key Responsibilities  

  • Building relationships with clients and stakeholders 
  • Analyse data and look for trends to find solutions and improve service standard  
  • Focused on resolutions and enjoy the challenge of solving problems 
  • Strong communication skills, enthusiastic, open-minded and team oriented 
  • Ability to train people and engage online or through webinars and digital conferencing tools 
  • Able to work both autonomously and as a team player 
  • Improve the customer experience and overall ROI

 

About you 

Your passion is analytics, looking for the trends and then finding ways of further improving how we support our clients. You energetically drive customer satisfaction and ensure they are getting the most of Ascender products. With an open communication style, you will provide insight and educate clients on our software and services that we provide to them.  You're a strategic thinker who is highly analytical with a proven background in driving customer satisfaction. Your passionate about supporting customers and ensuring that they obtain a return on their assessment through the use of our services and products.  

 

What We Offer 

  • Flexible work options 
  • Culture that supports improvement and change 
  • Advanced knowledge and expertise in the sector globally 

About Us 

Ascender is a leader in providing payroll and HR software solutions in the Asia Pacific region. For over 30 years, we have focused on the prosperity of our clients: growing their businesses, enriching their lives, and shaping their future.  We help our clients put their people first to unlock the full potential of their workforce. 

On 1 March 2021, Ascender was acquired by Ceridian, a global leader in human capital management technology that provides human resources, payroll, benefits, workforce management, and talent management functionality. With the acquisition of Ascender, Ceridian now serves a combined 1,500 customers and 2.5 million employees across 30 countries in the APJ region. 

The acquisition is an exciting milestone in Ceridian and Ascender's journey to scale and accelerate global growth. 

If this opportunity sounds like you, please submit your application by clicking the apply button! 

Location1/1 Brodie Hall Drive, Bentley. WA 6102
Applications closeOctober 11, 2021
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