Subject Matter Expert - Indonesia Payroll

Position Responsibilities:

• Abide by Ascender's Code of Conduct, Values and Policies and Procedures
• Be aware of and comply with all Ascender and customer Information Security protocols
• Adhere to all Information Security Standards Policies and Procedures
• Provide expert advice and support to the Operations Manager, Payroll Managers, Payroll Team Leaders, and Payroll Executives/Payroll Consultants with regards to the following:
  • Country legislation and regulatory requirements and compliance
  • Legislation updates
  • Standard processes
  • Best practices

• Create and update process documents to be included with the Knowledge Management team's database
• Develop training materials with the Learning and Development team to provide learning modules for operations
• Provide training as applicable to appropriate audience (with coordination with the Learning and Development team)
• Review and follow up action items on root cause analyses
• Attend client meetings to better explain incidents and actions taken/will be taken
• Determine legislation updates for countries assigned and disseminate information accordingly to the operations teams
• Ensure standardisation opportunities are realised wherever possible
• Provide inputs in creating and updating Business Continuity Plans
• Develop and maintain client facing materials that can be used during operational calls
• Coordinate system testing whenever applicable including but not limited to regression testing and user acceptance testing

Qualifications and Experience, Job Specific Knowledge and Skills Required:

• Extensive knowledge on Indonesia payroll and statutory processing
• Payroll or payroll-related experience minimum or equivalent to at least 5 years on the countries supported
• Ability to communicate to clients in a clear and concise manner preferably without using 'system-speak'
• Capacity to see projects through to completion
• Ability to communicate to clients in a clear and concise manner preferably without using 'system-speak'