Subject Matter Expert - Indonesia Payroll
Position Responsibilities:
- Abide by Ascender's Code of Conduct, Values and Policies and Procedures
- Be aware of and comply with all Ascender and customer Information Security protocols
- Adhere to all Information Security Standards Policies and Procedures
- Provide expert advice and support to the Operations Manager, Payroll Managers, Payroll Team Leaders, and Payroll Executives/Payroll Consultants with regards to the following:
- Country legislation and regulatory requirements and compliance
- Legislation updates
- Standard processes
- Best practices
- Create and update process documents to be included with the Knowledge Management team's database
- Develop training materials with the Learning and Development team to provide learning modules for operations
- Provide training as applicable to appropriate audience (with coordination with the Learning and Development team)
- Review and follow up action items on root cause analyses
- Attend client meetings to better explain incidents and actions taken/will be taken
- Determine legislation updates for countries assigned and disseminate information accordingly to the operations teams
- Ensure standardisation opportunities are realised wherever possible
- Provide inputs in creating and updating Business Continuity Plans
- Develop and maintain client facing materials that can be used during operational calls
- Coordinate system testing whenever applicable including but not limited to regression testing and user acceptance testing
Qualifications and Experience, Job Specific Knowledge and Skills Required:
- Extensive knowledge on Indonesia payroll and statutory processing
- Payroll or payroll-related experience minimum or equivalent to at least 5 years on the countries supported
- Ability to communicate to clients in a clear and concise manner preferably without using 'system-speak'
- Capacity to see projects through to completion
- Ability to communicate to clients in a clear and concise manner preferably without using 'system-speak'
LocationEastwood City Cyberpark, Quezon City, Philippines
Applications closeApril 30, 2021