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Service Delivery Associate

Permanent IT

The Role

Ascender is a leading payroll and HCM (Human Capital Management) systems and service provider in the APJ region.  We are growing within our sector and planning future growth as we integrate into the global Ceridian organisation.

The Service Delivery Associate acts as the local representative for the client. The mission is to ensure that HR outsourced services for the client are delivered according to the contract in terms of timeliness, quality and in line with the agreed service levels.  They must also ensure that costs are managed so that financial performance of the account is according to budget. 


Key Responsibilities:

  • Acts as the main representative to the client to ensure that service level delivery happens as agreed
  • Prepares and reviews operational reports with the client
  • Ensures effective delivery of change requests
  • Ensures operations delivery according to the contract
  • Works on operational cost, budget management & control


About you

  • Previous experience in a similar Service Delivery/Support or Client Representative role essential (ideally software industry application support)
  • Tertiary Qualifications in Business, HR or related discipline
  • Experience in payroll, HR or Business Consulting
  • Strong verbal written communication skills with the ability to liaise with a variety of stakeholders
  • Flexibility to work across different time zones


What We Offer

  • Full training on our products
  • Close knit, motivated team within a growing organisation
  • Opportunity to support clients on a locally developed product with an in-house development team
  • Ongoing training and learning opportunities, with long-term career prospects
  • Fantastic Southbank location
  • Attractive salary package


About Us

Ascender is a leader in providing payroll and HR software solutions in the Asia Pacific region. For over 30 years, we have focused on the prosperity of our clients: growing their businesses, enriching their lives, and shaping their future.  We help our clients put their people first to unlock the full potential of their workforce.

On 1 March 2021, Ascender was acquired by Ceridian, a global leader in human capital management technology that provides human resources, payroll, benefits, workforce management, and talent management functionality. With the acquisition of Ascender, Ceridian now serves a combined 1,500 customers and 2.5 million employees across 30 countries in the APJ region.

The acquisition is an exciting milestone in Ceridian and Ascender's journey to scale and accelerate global growth.


If this opportunity sounds like you, please submit your application by clicking the apply button!

LocationSydney or Melbourne
Applications closeDecember 17, 2021
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