Ascender is a leading payroll and HCM (Human Capital Management) systems and service provider in the APJ region. We are growing within our sector and planning future growth as we integrate into the global Ceridian organisation.
Ascender is one of the leading payroll outsourcing and HCM solutions providers in the Asia-Pacific and Middle East. We believe we don't just pay people, we enrich their lives and help them build prosperity.
The Salesforce & RPA Administrator will be part of the support function responsible in providing exceptional customer service and system administration for Salesforce and Robotics Process Automation Platforms. This administrator will act as interface between business owners, other internal stakeholders & technology in order to administer and enhance the system.
- Provide level 1 support to all end users on Salesforce and RPA technologies
- Ensure that support service levels are maintained
- Manage the exception queue in Salesforce and ensuring that cases are promptly transferred to the correct team.
- Maintain security including sharing rules and security levels
- Manage new business on-boarding onto Salesforce & RPA platform & terminating customer de-activation
- Manage Salesforce communities customer on-boarding process
- Deliver the continuous training program to all members of Ascender.
- Monitor usage and mentor users/groups needing assistance.
- Create and maintain reports and dashboards for the business as needed
- Liaise with other members of the Salesforce Centre of Excellence on various initiatives
Experience and Qualifications Required
- Recent university graduation in IT or at-least one year experience in Salesforce or RPA
- Computer literate and proficient in standard office applications Word, Excel and Outlook
- Strong problem solving, data and software applications skills
What We Offer
- High potential for longer term career opportunities
- Exposure within a growing multinational company
- Training and development
- A supportive and vibrant team environment
Ascender is a leader in providing payroll and HR software solutions in the Asia Pacific region. For over 30 years, we have focused on the prosperity of our clients: growing their businesses, enriching their lives, and shaping their future. We help our clients put their people first to unlock the full potential of their workforce.
On 1 March 2021, Ascender was acquired by Ceridian, a global leader in human capital management technology that provides human resources, payroll, benefits, workforce management, and talent management functionality. With the acquisition of Ascender, Ceridian now serves a combined 1,500 customers and 2.5 million employees across 30 countries in the APJ region.
The acquisition is an exciting milestone in Ceridian and Ascender's journey to scale and accelerate global growth.
If this opportunity sounds like you, please submit your application by clicking the apply button!