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Product Analyst

Permanent Product Analyst

The Role:

As a Product Analyst you will immerse yourself in the HR & Payroll domain and define compelling experiences to take our products to the next level. Using business process modelling, use case, data modelling, and user experience skills you will drive these changes from their inception to deployment. You will be supported by your peers in a very collaborative, cross functional team.

This role will interest Business Analysts / Product Designers with 2-5 years' experience that want to challenge themselves solving difficult problems, or those with more experience that know their stuff inside and out.


Key Responsibilities:

  • Collaborate with internal and/or external clients to identify problems, elicit requirements and work on solutions applicable to the wider customer base.
  • Work on the design of solutions that fit the elicited requirements and fit with the technology and business criteria.
  • Analyse and document new product features through Functional Specifications, Consolidated flow diagrams, State Transition diagrams, wireframes, mockups, truth tables and data mapping; ensure existing documentation will be maintained when minor changes and/or defects are addressed.
  • Continuously collaborate with Engineering, QA teams throughout the SDLC to ensure effective and efficient delivery of high quality solutions that deliver business value.
  • Groom product backlog to shape feature roadmaps aligned to business priorities as well as defect triage and action based on priority / severity assessment.
  • Acquire a general understanding of the product and serve as a main point of reference for Customer Service, Consulting, Sales, Training, Operations and Account Management teams' guidance.
  • Keep up to date with technology, software development, HR, legislation and payroll industry developments and trends.


Experience & Skills:

  • Ability to digest, distil and communicate complex concepts in use cases, workflow diagrams, wireframes and/or mockups.
  • A genuine desire to take products from good to great
  • Strong written and spoken communication skills at all levels and ability to communicate clearly and concisely.
  • An understanding of or experience in SDLC and agile methodologies.
  • Ability to manage time well, prioritise work and develop creative solutions while working under pressure.
  • Capability to work collaboratively as part of a team spread across Australia and offshore.
  • Tertiary Qualification in Computing, Business Analysis, Software Product Management or related field are highly regarded but not essential.
  • Understanding of process modelling tools (MS Visio, Bizagi modeller, Lucidchart), wireframes modelling tools (Lucidchart, Balsamiq) and personal computer tools (Microsoft Windows, Word, Excel, Office 365, etc).
  • Understanding of UML 2.0 is highly regarded but not essential.
  • HR and/or payroll systems experience is highly regarded but not essential.


What we offer:

  • Strong collaborative environment within Product group.
  • Continuous learning environment with professional development opportunities.
  • Locally developed product, with most of the team based in Australia.
  • Great location and flexible work hours.


About Ascender:

Ascender is one of the leading payroll outsourcing and HCM solutions providers in the Asia-Pacific and Middle East. We believe we don't just pay people, we enrich their lives and help them build prosperity.

With more than 1.3 million customer employees being serviced by Ascender's payroll and HR platforms throughout the Asia Pacific region, approximately 1,400 global brands and listed companies across a range of different industries trust us to meet their payroll and HR needs.

We service these customers through 850 dedicated Ascender staff based in 10 countries, who have local payroll and HR knowledge and expertise across 7 languages to provide solutions to 31 country legislations.


If you would like to be considered for this opportunity, please apply with your resume attached by clicking 'Apply' button.

LocationDulwich, Adelaide, SA, Australia
Applications closeJuly 26, 2020
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