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Payroll Team Leader

Permanent Payroll

Position Responsibilities:


  • Provide high quality services to clients, ensuring strong customer satisfaction through meeting of service levels, accuracy of processing, with on-time delivery
  • Act as a trusted advisor to Team Members on Statutory Requirements and Benefits
  • Analyse processes practiced and provide suggestions for improvement of the processes
  • Manage a high-performance team with a positive workplace culture through personalized leadership and relationship development
  • Promote skills development, performance and career management of Team Members against Key Performance Indicator
  • Monitor statutory submission on a monthly basis, or as and when required based on local legislations
  • Manage delivery of monthly reporting against Service Level Agreements (SLAs)
  • Analyse processes and work with Service Excellence Program Team to streamline workflow and increase productivity
  • Develop a strong relationship / rapport with team members, becoming their trusted advisor
  • Develop team member performance plans with annual review completed
  • Develop team member training program with Manager and Learning & Development Team
  • Monitor closely on any statutory compliance updates / changes
  • Monitor Year-end Tax Filing

Qualifications and Experience Required:

  • Minimum five years working experience in high volume payroll processing with minimum one year supervisory level working experience in payroll processing or experience in administration of benefits
  • Excellent Customer Service Orientation
  • Strong Interpersonal Skills
  • Excellent in written and oral communication skills
  • Excellent leadership skills and team management
  • Sound logical thinking and problem solving ability
  • Good problem solving and decision making
  • Good time management for meeting deadlines
  • Good numerical skills
  • Good documentation and organization skills
  • Excellent knowledge in Payroll System, HRIS and Statutory Benefits
  • Proficient in MS Office specifically Excel
  • Basic knowledge in Accountings
  • Tertiary qualified
LocationEastwood City Cyberpark, Quezon City, Philippines
Applications closeMarch 31, 2021
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