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Payroll Services Delivery Manager

Permanent Payroll
The Payroll Service Delivery Manager provides direct assistance to the Operations Manager  in the assigned area of coverage in performing his/her operational and management functions. He/she also serves as an adviser in leading and managing the Payroll Delivery teams.
Main Responsibilities  
  • Provide high quality services to clients, ensuring strong customer satisfaction through meeting of service levels, accuracy of processing, with on-time delivery.
  • Act as a trusted advisor to the team on Statutory Requirements and Benefits.
  • Analyze processes practiced and provide suggestions for improvement of the processes.
  • Manage a high performance team with a positive workplace culture through personalized leadership and relationship development.
  • Promote skills development, performance and career management of Team Members against Key Performance Indicator.
Skills/Experience Required
  • End to end Payroll experience honed in a global working environment preferebly in an Outsourcing set-up
  • Client Relationship Management experience preferably with stakeholders/clients from across geographies/regions
  • Strong Leadership skills honed in a multi cultural work environment 
  • Excellent Customer Service Orientation
  • Excellent in written and oral communication skills.
What's in it for you?
* Great working environment
* Challenging work with a supportive team
* Exposure to multi country payroll knowledge and best practices
* Opportunity to work with global teams
LocationEastwood City, Manila, Philippines
Applications closeJuly 31, 2020
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