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Level 1 Application Support Consultant

Permanent IT

The Role

Ascender is a leading payroll and HCM (Human Capital Management) systems and service provider in the APJ region. We are growing within our sector and planning future growth as we integrate into the global Ceridian organisation.  We are currently seeking to appoint a talented full-time Level One Application Support Consultant to join our Adelaide team.   

The objective of this exciting position is to receive and respond to client queries via portal, telephone and e-mail in a fast paced/friendly team environment where the application is keeping pace with current trends.  These queries will be predominately Level 1 Payroll Application Feature and Functionality based, where you will be providing phone or written guidance along with in-depth troubleshooting and analysis in respect to our Preceda suite. Training in the Preceda Product suite will be provided.

 

Key Responsibilities

The Consultant will provide high quality customer support to our internal and external customer base within APAC by taking and responding to client calls professionally and in a timely manner.  Calls will be logged into a ticketing system and the consultants will be measured by various KPIs.  Once calls are logged, the Consultant is responsible for providing information and a resolution to the client in a concise and friendly manner ensuring client understanding.

 

About You

  • Strong experience in customer service in an in-bound environment
  • Experience dealing with the resolution of technical/application issues
  • Payroll and/or HRIS application experience understanding of payroll terminology, a strong advantage
  • Tertiary qualification preferred – IT or related field of study
  • Strong written and verbal communication skills 

 

What We Offer

  • Full training on our application suite
  • Close knit, motivated team within a growing organisation
  • Opportunity to support clients on a locally developed product with an in-house development team
  • Training and learning opportunities, with long-term career prospects
  • Flexible/Work from home options
  • Attractive salary package

 

About Us

Ascender is a leader in providing payroll and HR software solutions in the Asia Pacific region. For over 30 years, we have focused on the prosperity of our clients: growing their businesses, enriching their lives, and shaping their future. We help our clients put their people first to unlock the full potential of their workforce.

On 1 March 2021, Ascender was acquired by Ceridian, a global leader in human capital management technology that provides human resources, payroll, benefits, workforce management, and talent management functionality. With the acquisition of Ascender, Ceridian now serves a combined 1,500 customers and 2.5 million employees across 30 countries in the APJ region.

The acquisition is an exciting milestone in Ceridian and Ascender's journey to scale and accelerate global growth.

 

If you believe you meet these requirements and are looking for an opportunity with challenge and career progression, please apply now providing your Resume and cover letter.

LocationDulwich, Adelaide, SA, Australia
Applications closeFebruary 25, 2022
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