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Application Support Analyst

Permanent IT

The Role

Ascender is a leading payroll and HCM (Human Capital Management) systems and service provider in the APJ region. We are growing within our sector and planning future growth as we integrate into the global Ceridian organisation.

Working with talented and supportive colleagues across the APAC region to provide professional customer service and resolutions to customers using the Ascender Pay application.


    • Providing timely and high quality resolutions to customer incidents and service requests following agreed process guidelines, work practices and service standards
    • Delivering support services within agreed customer Service Levels and Key Performance Indicators
    • Learning and sharing knowledge/skills and working collaboratively
    • Delivering customer and internal facing training/information sessions
    • Actively participating in Ascender team activities
    • Communicating with clarity and purpose to both clients and colleagues to achieve accurate resolutions
    • Contributing to team tasks as required to provide outstanding support to customers
    • Identifying, creating and contributing to continuous improvement initiatives which improve process and/or service to customers
    • Developing and maintaining relationships with business customers and other support teams

Skills & Experience:

  • Ascender Pay experience (payroll, systems administration) required
  • Asia and or multi-country payroll experience desirable
  • HRIS/HCM configuration experience desirable
  • Demonstrable ability to apply critical thinking and problem solving skills
  • At least 2 years' experience in a customer service environment providing application support to customers desirable
  • Results orientated with demonstrable experience
  • Ability to manage multiple priorities and deliver against tight deadlines

What we offer:

  • Opportunity to join a critical support services team at an exciting time in Ascender's growth journey, helping drive our vision for total customer satisfaction.
  • Driven team based across Asia Pacific region
  • Growing organisation with career progression


About Ascender:

Ascender is a leader in providing payroll and HR software solutions in the Asia Pacific region. For over 30 years, we have focused on the prosperity of our clients: growing their businesses, enriching their lives, and shaping their future. We help our clients put their people first to unlock the full potential of their workforce.

On 1 March 2021, Ascender was acquired by Ceridian, a global leader in human capital management technology that provides human resources, payroll, benefits, workforce management, and talent management functionality. With the acquisition of Ascender, Ceridian now serves a combined 1,500 customers and 2.5 million employees across 30 countries in the APJ region.

The acquisition is an exciting milestone in Ceridian and Ascender's journey to scale and accelerate global growth.

If this opportunity sounds like you, please submit your application by clicking the apply button!


LocationPetaling Jaya, Selangor, Malaysia
Applications closeOctober 31, 2021
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